We're sorry to hear you're having trouble signing in.
The first thing to do is to make sure you are using the right account. When signing in to the app, make sure you use the learner login details, not the parent.
How do I find the learner details?
You can find the learner details by logging in online and going to the 'Personal Details' section. This will show what the username of the learner is (if it has been set), as well as the email address associated with it (if set).
If this is all correct and you're still not able to log in please get in touch and we'll look into this for you.